Real Estate Virtual Assistant
REVA Global LLC | Mar 2020 - Present
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Training of Real Estate essentials for Investors.
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Trained in handling objections on seller lead calls, determining between a warm or cold lead.
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Creating Buyer's Lists
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Valuation of Comps without the MLS
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Skip Tracing
Senior Process Executive
Cognizant Technology Solutions | Dec 2019 – Feb 2020
- Cognizant is an American multinational corporation that provides IT services, including digital, technology, consulting, and operations services. - Worked under Google through Cognizant. We provided customer service and technical support for customers who were having issues with YouTube TV. We assisted customers with the subscription and cancellation of their accounts.
Verifications Team Leader
Sterling Talent Solutions Philippines Inc. | Sep 2017 – Dec 2020
Verifications Specialist
Sterling Talent Solutions Philippines Inc. | Jan 2015 – Sep 2017
- We process the background checking of applicants on behalf of our clients. Outbound calls and emails are the 2 channels that we use in conducting thorough background checking. Our daily tasks are to contact previous employers and schools in order to provide detailed reports to our clients making sure that they are hiring the correct people. I got promoted to Supervisory position after more than 2 years. To motivate and unlock an individual’s full potential were some of the values that I promoted within my team. I handled a group of 18 people with different personalities and beliefs. My daily tasks were to ensure that we are working as a team in order to achieve one goal, administrative tasks, daily reports, meetings, quality audits, strategic planning and deliverables were my responsibilities in being a Team Leader.
Account Manager / Ambassador Specialist
Intercontinental Hotels Group | May 2013 – Dec 2014
- Intercontinental Hotels Group (IHG) is a Hotel company which operates nine (9) hotel brands – Intercontinental, Crowne Plaza, Hotel Indigo, Holiday Inn, Holiday Inn Express, Staybridge Suites, Candlewood Suites, EVEN™ Hotels and HUALUXE™ Hotels and Resorts. - Providing excellent customer service to our clients is the main responsibilty of an Account Manager in IHG. We assist customers in choosing the right hotel accommodation for them. Reservations, hotel inquiries and questions regarding their points are mostly the calls that we were getting. The goal is to treat every call as our first call and assist customers with a smile.
Customer Service Representative
Hongkong and Shanghai Banking Corporation (HSBC) Jan 2012 – Jun 2012
- HSBC is one of the largest banking and financial services institutions in the world and serves millions of customers through its four Global Businesses.
- When I was in HSBC, the account where I was assigned is Marks and Spencer credit cards powered by HSBC. We assist customers regarding their questions about transactions, purchases, interests and anything regarding their credit card finances. Sales is also part of the game as we sell the “Premium” function of the credit card. It gives the customers other freebies, discounts and other interesting treats.